Technical - eMail

Click the question to reveal the answer, click the question once more to hide.

Print FAQs

The default eMail account, or CatchAll account, is the eMail 
account to which all eMail to your domain name will go unless 
there is a previously created eMail account. By default the 
account is set to your default username. This can be changed 
in the Control Panel.

This problem is usually due to the mail client, e.g. Outlook or 
Outlook Express. So please check these following issues and 
make sure it is correctly set up.

1. The incoming mail server should be correctly typed.
Remedy: Go to Tools > Accounts > Mail > Properties > 
Servers. Change the incoming server (POP3) 
to: ""

2. The POP3 account name should be typed correctly and The 
POP3 password typed correctly. 
Remedy: Go to Tools > Accounts> Mail> Properties> 
Servers. Retype both the account name and the password. 
The primary account username will be "username". But if 
you've created an alternative eMail using your Cpanel, then 
the username for the POP3 mail server will be

3. It may be that POP3 is using the wrong port number:
Remedy: Go to Tools > Accounts> Mail> Properties> 
Advanced. Change the incoming server (POP3) port number 
to 110.

4. Check whether Outlook Express is trying to use SSL:
Remedy: Go to Tools > Accounts > Mail > Properties > 
Advanced. Uncheck the option to use Secure (SSL).

5. Outlook Express may be set up to use Secure Password 
Remedy : Go to Tools > Accounts... > Mail (tab at the top of 
the new window) > Double click on the e-mail account you set 
up > Click on Servers (tab at the top of the new window) > 
Put a check in the box that says "My server requires 

6. Check whether mail servers are set correctly.
Your mail servers should be set as follows:


7. Remove and recreate the e-mail account through your 
Cpanel control panel and see if it works.

If this does not work it is possible that your ISP is blocking 
outside e-mail servers so that you must use their outgoing e-
mail servers. This is done by the ISP in an effort to block 
SPAM. MindSpring and AT&T are known to be ISPs which do 
this. If your ISP does block outgoing e-mail servers you can 
use the Web Mail feature in your Cpanel to send/receive e-

If you tried all the above steps and you still get an error, then 
do this simple test. If you are using Windows, hit the START 
button and click on RUN. In the field, enter this: telnet 25

Observe the results. If you get this: ESMTP Exim 3.36 #1 Sun, 8 Feb 
2004 14:20:15 -0500 
220-We do not authorize the use of this system to transport 
220 and/or bulk e-mail. 

Then you can connect. However, if you cannot, then that 
means that your ISP has blocked it and is forcing you to send 
eMails though their ISP's eMail servers instead. That we 
cannot do anything about.

You can use your IP if you have dedicated IP, or use the main 
server IP (IP use for FTP hostname). Or you can use:


If your server's IP address is blacklisted in anti-spam 
database, any eMail you send will be bounced back. Below is 
an example:

This message was created automatically by mail delivery 

A message that you sent could not be delivered to one or 
more of its recipients. This is a permanent error. The 
following address(es) failed:
SMTP error from remote mailer after RCPT TO::
host[]: 550-Message rejected 
because [] is blacklisted at
550 see Blocked - see

In this case please send a support ticket to Technical 
Department or follow steps listed below:

1. Got to
2. Input your server IP address (ex. click 
on "Lookup Another".
3. If the IP address is not listed, that means the IP address 
has already been removed from the database. You need to 
allow 24 hours for this to reflect globally.
4. If the IP address is listed, in order to get the IP removed 
please follow these steps:

a) Go to 
b) From the left handside menu click on "Test an open relay"
c) Input server's IP address as "Hosts/IPs"
d) input as eMail.
e) Click on "Submit Hosts for testing"

Allow up to 48 hours and the IP will be removed automatically.